FAQs

FREQUENTLY ASKED QUESTIONS

• What's the Shipping Service used?

  All the orders are shipped with a Packet-Tracked service, which grants you a tracking number. I usually collect and process orders 1~2 times per week, so they can be combined for the pick-up service to process them all together.    

   

• How long will it take to receive my order?

  The arrival of your order is expected in the following timeframes*:
  • Europe: 2-3 weeks to arrive
  • USA/Global: 4-5 weeks to arrive | DUE TO COVID please calculate at least 6 weeks for receive the parcel.
  

  *timeframes are calculated by the moment you receive the email "your order has been shipped out".

 

• How shipping rates are calculated? 

  Shipping costs are affected by the overall weight of your order. If you place a huge order, rates are likely to increase.

   

• What is this store's return / exchange policy? 

  My store doesn't offer a refund policy, but I'd be glad to help if there is any problem with the order. Just contact me at leaphere.art@gmail.com with your name, order number and any eventual pictures of the defective product.

   

• I placed a preorder, how does it work? 

  If you placed a pre-order, the delivery/shipping time should be approximately indicated in the product page.
  **NOTE: if you placed an order of an in-stock item together with a pre-order item, it will be shipped together once the pre-ordered product is available in the warehouse.

   

• Do you have grading scale selection for your items? 

  Even if I don't use any grading system for selecting my items, I inspect them singularly for provide you the best quality. It could happen that an item has a slight imperfection. If the issue is substantial please contact me at leaphere.art@gmail.com so we can handle the problem.

   

If you have any other issue related with the orders, please contact me at leaphere.art@gmail.com

By purchasing on www.leaphere.art you agree to the above conditions. Many thanks!