FAQs
FREQUENTLY ASKED QUESTIONS
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What's the Shipping Service used?
All the orders are shipped with a Packet-Tracked service, which grants you a tracking number. I usually collect and process orders one time per week, so they can be combined for the pick-up service to process them all together. -
How long will it take to receive my order?
The arrival of your order is expected in the following timeframes*:
• Europe: 2-3 weeks to arrive
• USA/Global: 4-5 weeks to arrive
*timeframes are calculated by the moment you receive the email "your order has been shipped out".
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How shipping rates are calculated?
Shipping costs are affected by the overall weight of your order. If you place a huge order, rates are likely to increase.
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What is this store's return / exchange policy?
My store doesn't offer a refund policy, but I'd be glad to help if there is any problem with the order. Just contact me at leaphere.art@gmail.com with your name, order number and any eventual pictures of the defective product.
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I placed a preorder, how does it work?
If you placed a pre-order, the delivery/shipping time should be approximately indicated in the product page.
NOTE: if you placed an order of an in-stock item together with a pre-order item, it will be shipped together once the pre-ordered product is available in the warehouse. -
Do you have grading scale selection for your items?
Even if I don't use any grading system for selecting my items, I inspect them singularly for provide you the best quality. It could happen that an item has a slight imperfection. If the issue is substantial please contact me at leaphere.art@gmail.com so we can handle the problem.
If you have any other issue related with the orders, please contact me at leaphere.art@gmail.com
By purchasing on www.leaphere.art you agree to the above conditions. Many thanks!