FREQUENTLY ASKED QUESTIONS
What's the Shipping Service used?All the orders are shipped with a Packet-Tracked service, which grants you a tracking number. I usually collect and process orders 1~2 times per week, so they can be combined for the pick-up service to process them all together.
How long will it take to receive my order?The arrival of your order is expected in the following timeframes*:
• Europe: 2-3 weeks to arrive
• USA/Global: 4-5 weeks to arrive | DUE TO COVID please calculate at least 6 weeks for receive the parcel.
*timeframes are calculated by the moment you receive the email "your order has been shipped out".
How shipping rates are calculated?
Shipping costs are affected by the overall weight of your order. If you place a huge order, rates are likely to increase.
What is this store's return / exchange policy?
My store doesn't offer a refund policy, but I'd be glad to help if there is any problem with the order. Just contact me at firstname.lastname@example.org with your name, order number and any eventual pictures of the defective product.
I placed a preorder, how does it work?
If you placed a pre-order, the delivery/shipping time should be approximately indicated in the product page.
**NOTE: if you placed an order of an in-stock item together with a pre-order item, it will be shipped together once the pre-ordered product is available in the warehouse.
Do you have grading scale selection for your items?
Even if I don't use any grading system for selecting my items, I inspect them singularly for provide you the best quality. It could happen that an item has a slight imperfection. If the issue is substantial please contact me at email@example.com so we can handle the problem.
If you have any other issue related with the orders, please contact me at firstname.lastname@example.org
By purchasing on www.leaphere.art you agree to the above conditions. Many thanks!