FAQs
FREQUENTLY ASKED QUESTIONS
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What's the Shipping Service used?
All the orders are shipped with Italian Postal Service, and they are typically processed and shipped out within 2~3 business days. -
How long will it take to receive my order?
The arrival of your order is expected in the following timeframes:
• Europe: 1-2 weeks to arrive
• USA/Global: 4-5 weeks to arrive | DUE TO COVID please calculate at least 6 weeks for receive the parcel.**Note that the parcel is sent out in the moment you receive the email from my store that states that the order has been shipped and is on its way.
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What about Tracking Info?
STANDARD Shipping Service gives an identification number to the parcels but without a full tracking-system. This option is advisable to avoid high shipping costs.
REGISTERED Shipping Service takes, more or less, the same amount of time to deliver mails but it grants you a tracking number. -
How shipping rates are calculated?
Shipping costs are affected by the overall weight of your order. if you place a huge order, rates are likely to increase.
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What is this store's return / exchange policy?
I have a no-refund policy, but I'd be glad to help if there is any problem with the order. Just contact me at leaphere.art@gmail.com with your name, order number and pictures of the damaged product.
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I placed a preorder, how does it work?
If you placed a pre-order, the delivery/shipping time should be approximately indicated in the product page.
**NOTE: if you placed an order of an in-stock item together with a pre-order item, it will be shipped together once the pre-ordered product is available in the warehouse. -
Do you have grading scale selection for your items?
Even if I don't use any grading system for selecting my items, I inspect them singularly for provide you the best quality. It could happen that an item has a slight imperfection. If the issue is substantial please contact me at leaphere.art@gmail.com so we can handle the problem.
If you have any other issue related with the orders, please contact me at leaphere.art@gmail.com
By purchasing on www.leaphere.shop you agree to the above conditions. Many thanks!