FREQUENTLY ASKED QUESTIONS
What's the Shipping Service used?All the orders are shipped with Italian Postal Service, and they are typically processed and shipped out within 2~3 business days.
How long will it take to receive my order?
The arrival of your order is expected in the following timeframes:
• Europe: 1-2 weeks to arrive
• USA/Global: 4-5 weeks to arrive | DUE TO COVID please calculate at least 6 weeks for receive the parcel.
**Note that the parcel is sent out in the moment you receive the email from my store that states that the order has been shipped and is on its way.
What about Tracking Info?
STANDARD Shipping Service gives an identification number to the parcels but without a full tracking-system. This option is advisable to avoid high shipping costs.
REGISTERED Shipping Service takes, more or less, the same amount of time to deliver mails but it grants you a tracking number.
How shipping rates are calculated?
Shipping costs are affected by the overall weight of your order. if you place a huge order, rates are likely to increase.
What is this store's return / exchange policy?
I have a no-refund policy, but I'd be glad to help if there is any problem with the order. Just contact me at firstname.lastname@example.org with your name, order number and pictures of the damaged product.
I placed a preorder, how does it work?
If you placed a pre-order, the delivery/shipping time should be approximately indicated in the product page.
**NOTE: if you placed an order of an in-stock item together with a pre-order item, it will be shipped together once the pre-ordered product is available in the warehouse.
Do you have grading scale selection for your items?
Even if I don't use any grading system for selecting my items, I inspect them singularly for provide you the best quality. It could happen that an item has a slight imperfection. If the issue is substantial please contact me at email@example.com so we can handle the problem.
If you have any other issue related with the orders, please contact me at firstname.lastname@example.org
By purchasing on www.leaphere.shop you agree to the above conditions. Many thanks!